Who we are
Suggested text: Our website address is: https://callbuddy.in.
Effective Date: 21st October, 2025
Last Updated: 21st October, 2025
1. Introduction
Welcome to CallBuddy – Elder Care Services, operated by KRYSTALCARE SERVICES (OPC) PRIVATE LIMITED (“Company,” “we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or interact with www.callbuddy.in (“Website”).
We comply with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and align with key principles of the EU GDPR.
While HIPAA (U.S.) does not apply to our operations, we follow HIPAA-grade security standards for data confidentiality and integrity.
By using our Website, you agree to the practices described in this Policy.
2. Information We Collect
A. Personal Information
We collect data voluntarily provided by you, such as:
- Name, phone number, and email address
- City, state, and demographic details
- Details of family members, or elders (if provided)
- Information submitted through contact, feedback, or enquiry forms
B. Sensitive Personal Data (if shared)
When you request health-related assistance, we may process optional data like:
- Age, blood group, health conditions, or medications
- Emergency contact details
Such data is used only for coordination or safety purposes with your explicit consent.
C. Automatically Collected Data
We automatically collect non-personal information such as:
- IP address, browser type, device information
- Date/time of visit and pages viewed
- Cookies and analytics data (see section 10)
3. How We Collect Data
- When you fill out any Website form or request service details
- When you contact us via phone, email, or chat
- Through cookies and analytics tools
- From trusted third-party integrations (e.g., payment, communication, or hosting partners)
4. Purpose of Data Usage
Your information is used strictly for:
- Responding to service enquiries or feedback
- Coordinating elder care and safety support
- Improving Website performance and user experience
- Communicating service updates or offers (with consent)
- Ensuring legal compliance and fraud prevention
We do not sell or rent your personal data.
5. Legal Basis for Processing
We process data based on:
- Consent: voluntarily provided information
- Contractual necessity: fulfilling requested services
- Legitimate interest: Website security and operational analytics
- Legal obligation: compliance with Indian laws or court orders
6. Consent, Withdrawal & Marketing Communication
- By using the Website, you consent to data collection and use as described here.
- You may withdraw consent anytime by emailing info@callbuddy.in
- We may send updates or alerts via email, SMS, or WhatsApp only with your explicit opt-in consent, which you can withdraw easily.
7. Data Sharing & Third-Party Access
We share limited data only with:
- Verified service providers (IT, analytics, hosting, or emergency response partners)
- Medical or caregiver partners, only when authorized by you
- Legal or regulatory authorities, when mandated by law
Each partner is bound by confidentiality and security obligations equivalent to ours.
8. Data Retention & Storage
Your personal data is retained for three (3) years after the end of your service or as required by law, whichever is longer.
Data is securely stored in encrypted form on servers located in India or jurisdictions with equivalent protection.
When no longer needed, data is securely deleted or anonymized.
9. Data Security & Breach Protocol
We use advanced security measures including:
- Data encryption (in transit and at rest)
- Access control and multi-factor authentication
- Regular audits and monitoring
In case of any data breach, users and relevant authorities will be notified within a reasonable time, as mandated by applicable law.
10. Cookies & Website Tracking
Our Website uses cookies to personalize your experience and analyze traffic.
You can modify your browser settings to disable cookies; however, this may affect certain functionalities.
Refer to our Cookies Policy for more information.
11. Children’s Privacy
This Website is intended for adults. We do not knowingly collect personal data from individuals under 18.
12. Cross-Border Transfers
If data is processed or stored on cloud servers outside India, it will be transferred in compliance with applicable Indian data protection standards and contractual safeguards.
13. Accessibility Commitment
CallBuddy is committed to making its Website accessible and readable for older adults and differently-abled users. If you face any accessibility issue, please contact info@callbuddy.in.
14. Policy Updates
We may revise this Privacy Policy periodically. Any updates will be posted with the revised “Last Updated” date. Continued use of the Website constitutes acceptance of changes.
15. Grievance Officer & Contact
Grievance Officer: Krystal Care OPC Pvt. Ltd.
Email: info@callbuddy.in
Helpline: 8983417765
Jurisdiction: Mumbai, Maharashtra, India
16. In Simple Terms
We collect only what’s needed, use it responsibly, keep it secure, and never misuse it. You can ask us to correct, delete, or stop using your data anytime.
17. Compliance Statement
“This Policy is governed by the Digital Personal Data Protection Act, 2023, and, until fully enforced, also complies with the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
CallBuddy follows HIPAA-grade data protection standards though HIPAA does not legally apply to its India-based operations.”
✅ Compliance Checklist
| Framework | Status | Key Clauses |
| DPDP Act 2023 | ✅ | Consent, withdrawal, retention, breach response |
| IT Act + SPDI Rules | ✅ | Sensitive data handling, security measures |
| GDPR | ✅ | Legal basis, right to access/erasure |
| Consumer Protection Rules 2020 | ✅ | Transparency in data collection |
| HIPAA (Alignment) | ⚙️ Voluntary | Encryption, limited access, confidentiality |
| Pending Inputs | ⚙️ Final helpline number and grievance officer name |