Effective Date: 21st October, 2025
Last Updated: 21st October, 2025

  1. Introduction

Welcome to CallBuddy – Elder Care Services, operated by KRYSTALCARE SERVICES (OPC) PRIVATE LIMITED (“Company,” “we,” “us,” or “our”).
 This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or interact with www.callbuddy.in (“Website”).

We comply with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and align with key principles of the EU GDPR.
 While HIPAA (U.S.) does not apply to our operations, we follow HIPAA-grade security standards for data confidentiality and integrity.

By using our Website, you agree to the practices described in this Policy.

  1. Information We Collect
  2. Personal Information

We collect data voluntarily provided by you, such as:

  • Name, phone number, and email address
  • City, state, and demographic details
  • Details of family members, or elders (if provided)
  • Information submitted through contact, feedback, or enquiry forms
  1. Sensitive Personal Data (if shared)

When you request health-related assistance, we may process optional data like:

  • Age, blood group, health conditions, or medications
  • Emergency contact details
     Such data is used only for coordination or safety purposes with your explicit consent.
  1. Automatically Collected Data

We automatically collect non-personal information such as:

  • IP address, browser type, device information
  • Date/time of visit and pages viewed
  • Cookies and analytics data (see section 10)
  1. How We Collect Data
  • When you fill out any Website form or request service details
  • When you contact us via phone, email, or chat
  • Through cookies and analytics tools
  • From trusted third-party integrations (e.g., payment, communication, or hosting partners)
  1. Purpose of Data Usage

Your information is used strictly for:

  • Responding to service enquiries or feedback
  • Coordinating elder care and safety support
  • Improving Website performance and user experience
  • Communicating service updates or offers (with consent)
  • Ensuring legal compliance and fraud prevention

We do not sell or rent your personal data.

  1. Legal Basis for Processing

We process data based on:

  • Consent: voluntarily provided information
  • Contractual necessity: fulfilling requested services
  • Legitimate interest: Website security and operational analytics
  • Legal obligation: compliance with Indian laws or court orders
  1. Consent, Withdrawal & Marketing Communication
  • By using the Website, you consent to data collection and use as described here.
  • You may withdraw consent anytime by emailing info@callbuddy.in
  • We may send updates or alerts via email, SMS, or WhatsApp only with your explicit opt-in consent, which you can withdraw easily.
  1. Data Sharing & Third-Party Access

We share limited data only with:

  • Verified service providers (IT, analytics, hosting, or emergency response partners)
  • Medical or caregiver partners, only when authorized by you
  • Legal or regulatory authorities, when mandated by law

Each partner is bound by confidentiality and security obligations equivalent to ours.

  1. Data Retention & Storage

Your personal data is retained for three (3) years after the end of your service or as required by law, whichever is longer.
 Data is securely stored in encrypted form on servers located in India or jurisdictions with equivalent protection.
 When no longer needed, data is securely deleted or anonymized.

  1. Data Security & Breach Protocol

We use advanced security measures including:

  • Data encryption (in transit and at rest)
  • Access control and multi-factor authentication
  • Regular audits and monitoring

In case of any data breach, users and relevant authorities will be notified within a reasonable time, as mandated by applicable law.

  1. Cookies & Website Tracking

Our Website uses cookies to personalize your experience and analyze traffic.
 You can modify your browser settings to disable cookies; however, this may affect certain functionalities.
 Refer to our Cookies Policy for more information.

  1. Children’s Privacy

This Website is intended for adults. We do not knowingly collect personal data from individuals under 18.

  1. Cross-Border Transfers

If data is processed or stored on cloud servers outside India, it will be transferred in compliance with applicable Indian data protection standards and contractual safeguards.

  1. Accessibility Commitment

CallBuddy is committed to making its Website accessible and readable for older adults and differently-abled users. If you face any accessibility issue, please contact info@callbuddy.in.

  1. Policy Updates

We may revise this Privacy Policy periodically. Any updates will be posted with the revised “Last Updated” date. Continued use of the Website constitutes acceptance of changes.

  1. Grievance Officer & Contact

Grievance Officer: Krystal Care OPC Pvt. Ltd.
 Email: info@callbuddy.in
 Helpline: 8983417765
 Jurisdiction: Mumbai, Maharashtra, India

  1. In Simple Terms

We collect only what’s needed, use it responsibly, keep it secure, and never misuse it. You can ask us to correct, delete, or stop using your data anytime.

  1. Compliance Statement

“This Policy is governed by the Digital Personal Data Protection Act, 2023, and, until fully enforced, also complies with the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
 CallBuddy follows HIPAA-grade data protection standards though HIPAA does not legally apply to its India-based operations.”

18. Refund & Cancellation Policy

Care Plans (Annual Plans)

Refunds can be requested at any time after completion of a minimum of 3 months of the annual plan.

The refund amount will be calculated on a pro-rata basis, after deducting charges for services already utilised.

Refunds will be processed within 7 working days from the date the refund request is approved.

Care Services (On-ground / Task-based Services)

Care services can be cancelled with a minimum 48 hours’ prior notice.
Eligible refunds will be processed within 7 working days from the date of cancellation.

In case of any misconduct, negligence, or unsatisfactory behaviour by our care staff, refund or replacement will be provided as applicable.All refunds will be issued to the original mode of payment only.

✅ Compliance Checklist

Framework Status Key Clauses
DPDP Act 2023 ✅ Consent, withdrawal, retention, breach response
IT Act + SPDI Rules ✅ Sensitive data handling, security measures
GDPR ✅ Legal basis, right to access/erasure
Consumer Protection Rules 2020 ✅ Transparency in data collection
HIPAA (Alignment) ⚙️ Voluntary Encryption, limited access, confidentiality
Pending Inputs ⚙️ Final helpline number and grievance officer name